Friday, October 25, 2013

Tweetbot 3 Questions and Answers

My Twitter client of choice is Tweetbot. It's a little expensive for a twitter client (that is, it's not free) but it works very well, syncs between my mac, iPad and iPhone (unfortunately that's three different products, I think the iOS ones could be a single universal client), and basically does what I want in all circumstances (multiple accounts, Instapaper support, lists, builtin browser, etc.). They just came out with a new version for iOS 7 on the iPhone and it's good (and on sale now for just $3 instead of $5).

In addition, here's the best example I've seen in a long while of how a company should communicate with their customers. Tweetbot 3 Questions and Answers — Tapbots Blog. They answer actual questions they've gotten, using plain language that actually addresses the question. They say which issues they are working on correcting and in other cases what the design thinking was and ask, "Please try to live with it for a few days, if you still hate it after that let us know." That's how to treat your customers.

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