Interesting article on the Social Media and the Federal Government: Perceived and Real Barriers and Potential Solutions. There are problems with terms of service that prevent the user from suing the provider, choosing a free service without a competitive bidding process, accessibility and privacy guarantees, etc.
On another angle, the Sunlight Foundation sponsors several web projects (including Congresspedia and OpenCongress) making the government more transparent. "The Sunlight Foundation is committed to helping citizens, bloggers and journalists be their own best congressional watchdogs, by improving access to existing information and digitizing new information, and by creating new tools and Web sites to enable all of us to collaborate in fostering greater transparency."
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