Fraking TiVo

So I turned on the TV this morning and found a grey screen on all the channels. Well not quite all the channels, I could get NBC and CBS but not in HD and I couldn't get CNN or HBO, etc. Today FiOS was supposed to add about 30 HD channels to my lineup so I figured it was an issue with that.

Rebooted the TiVo, no help. Googled for info about this, no help. Checked the CableCard status and TiVo said "Wrong Card State". I looked at the CableCard menus and it said Wait State though they were still paired. My Set top box in the bedroom was working fine but I rebooted the router they gave me because I know the set top box uses it in an odd way, maybe the cable cards did too? No Help.

I searched on the TiVo support site and didn't find too much that helped and their support line didn't open until 9am ET.

So I figured that in the FiOS channel upgrade something got screwed up with the cable cards. I called FiOS and after a short wait got a nice guy who didn't know much about this stuff. He actually said they see many CableCard users. I said I know, it seems that way. I had to pull out a CableCard to read the serial number on it. He tried a few things as I read stuff from the CableCard menus that TiVo exposes. In the mean time he asked a few questions like "what channels don't you get". Well I subscribe to several hundred, I didn't go through them all. I said I get CBS (4) and NBC (7) but not CNN (80) or NBC-HD (807). He goes through a few things and then we realize that CNN moved to 100 and I get that and that I get HBO on 400 and Starz HD worked on 840. It might have all been working fine and I was just checking channels that were now blank (80 and 807 are now unused). So that was fine but the TiVo still didn't have the right lineup.

I checked for messages but found nothing and before going through guided setup to get a new lineup (a 30+ minute process) I noticed it was now 9:01 so I called TiVo. I got a nice woman and she confirmed that TiVo still had the old channel lineup for Verizon FiOS Burlington. She said it would take 24-48 hours which is annoying. I said I had notice of this change over a month ago and got a paper copy of the new lineup a couple of weeks ago, so TiVo and FiOS had plenty of time to talk. Ugh. Now I see this thread on the TiVo Community forums. We'll see how long this takes. I can manually tune the channels but most all of my season passes are screwed up. Fortunately there isn't too much on this week; Jon Stewart is on vacation and the Olympics I tend to tune manually.

Nice start to the day. Off to a massage.