Ars Technica reports It will soon be illegal to punish customers who criticize businesses online “Congress has passed a law protecting the right of US consumers to post negative online reviews without fear of retaliation from companies.”
The Consumer Review Fairness Act voids any provision in a form contract that prohibits or restricts customers from posting reviews about the goods, services, or conduct of the company providing the product or service. It also voids provisions that impose penalties or fees on customers for posting online reviews as well as those that require customers to give up the intellectual property rights related to such reviews. The legislation empowers the Federal Trade Commission to enforce the new law and impose penalties when necessary. The bill also protects reviews that aren’t available via the Internet.