Co.Design writes Reinventing Cancer Surgery--By Designing A Better Hospital Experience "Memorial Sloan Kettering’s new $300 million cancer center focuses on the well-being of the patient—even as they move you through the process as quickly as possible."
Inside the nearly finished Josie Robertson Surgery Center (JRSC), the waiting room feels more like a fancy co-working space for families to camp out, play games, get work done, and grab a bite to eat. The patient rooms—all private, with private bathrooms—have floor-to-ceiling windows; the floors have unique art and poetry, central gathering places for a buffet breakfast and socializing; the figure-eight hallways double as walking paths for post-surgery exercise. Even the 550-person staff will get a well-thought out space that goes far beyond the usual hospital cafeteria. If cancer wasn't involved, it’s a place you could imagine wanting to hang out.
Other health care trends may also help explain JRSC’s unique, patient-friendly setup. The hospital, a nationally leading cancer center, is facing more competition, as many hospitals build fancy facilities to attract business from aging baby boomers. And in the Obamacare era, both patient satisfaction and cost efficiency are important metrics for insurance reimbursement. So a one-night stay will obviously cost less than two, especially if a patient leaves without feeling rushed. "While it might not be that hard, medically, to get someone out the door, having them emotionally and spiritually happy and feeling supported is really a big deal," says Simon.
They describe lots of changes. "Everyone in the hospital—doctors, staff, and most importantly, patients, and their family—will wear a real-time location badges, which, says Ohayon, 'changes the whole notion of what a hospital serves to do.'". Less pagers and phone calls and more hospital staff going directly to patients. Also the rooms are designed so the patient can stay in them and nurses and equipment can come to them.