Thursday, May 19, 2011

Apple Tech Support Regarding Malware

There is a mac malware going around called Mac Defender, the details are here. It's not a virus but a fake anti-spyware program that is itself an infection (just to scare you to buy it). To get it, you have to go to a website and install it yourself. Don't.

Ed Bott's Microsoft Report wrote Apple to support reps: "Do not attempt to remove malware". He posts what he purports is an internal memo for AppleCare reps on how to handle support calls about it. If it's real, it's pretty crappy. They won't help in any way shape or form, even answering basic statements about if it's installed or not.

I suspect the document is real and will be repealed soon. Apple makes mistakes on such policies and usually corrects them. I only expressed doubts because while I haven't heard of Mr. Bott, his post is in a Microsoft Report and he then compares it to Microsoft's malware tech support policy. I find the security comparisons between the two systems pretty funny.

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